Last Updated: 26 March 2026
Using the Service
This Service lets you submit requests to your healthcare provider and view their responses. By using it, you agree to these Terms.
You must be authorised by your healthcare provider to use the Service. If you’re acting on behalf of someone else (e.g. as a carer), you confirm you have the right to do so.
Medicus Health provides the software used by your healthcare provider. We do not provide healthcare.
Do not use this Service in an emergency. Call 999 or NHS 111 instead.
Acceptable Use
Please use the Service respectfully and honestly. You must not:
send abusive, threatening, or offensive messages to healthcare staff
submit false or misleading information
attempt to access other patients’ accounts or our systems
use the Service for any commercial purpose
Your Responsibilities
Keep your authentication details secure and don’t share them. Contact your healthcare provider straight away if you think someone has accessed your information without your permission.
Privacy
We handle your personal and health data in line with UK GDPR and the Data Protection Act 2018. We will never sell your data. For full details, see our Privacy Notice.
Our Liability
This Service is a communication tool — it is not a substitute for clinical advice or emergency care. We are not responsible for:
delays in your provider responding to requests
clinical decisions made by your healthcare provider
the Service being temporarily unavailable
Nothing here limits our liability for negligence or fraud.
Changes
We may update these Terms at any time. We’ll notify you of any material changes via the Service.
Contact
If you have any questions about using the Service, please contact your healthcare provider.
